A guest guide that feels like yours — because every detail is.
Independents don’t run by someone else’s playbook, and your guest experience shouldn’t either. A fully branded guide that captures everything your team knows and puts it in your guest’s hand. Your colors, your tone, your recommendations. No app required.
You’re running the property and the desk. The questions haven’t changed. Your team has.
Independents were the first to feel the staffing shift — and the first to find a way to keep the experience intact without adding headcount. Not another piece of software: a better way to put what your team already knows in the guest’s hand.
“Half my shift used to be the same six questions in different uniforms. Now my team can actually be present with guests.”
Front-desk reality
Fewer hands, same expectations. Your guest experience can’t wait for the staff to come back.
Local knowledge, captured
No more “ask the night manager.” Your recommendations live in one place — every shift, every guest.
One source of truth
Always current. The binder doesn’t disagree with the website anymore.
Independents move fast. Your guide should too.
Looks like you, everywhere
Your colors, fonts, photography and voice — on the phone, and on the screen a guest sees on a laptop, which sends them to their phone.
If you can edit a document, you can run it
Up to three editors. Change it, preview it on a phone, publish — no developer, no IT ticket. For design changes, we’re one request away.
A concierge again — without hiring one
Guests ask in their own words and get your answers. When they need a person, it opens a text or WhatsApp to your desk.
Fourteen languages, and nobody on staff has to speak them
The whole guide is translated — your words, not a browser plug-in — and the concierge answers in whatever language a guest asks in, typed or out loud. Wi-Fi and door codes stay locked to the room’s own link.
Three steps. About thirty days.
You share the essentials
Property details, amenities, local picks, brand assets. One conversation, one shared folder.
~ 1 weekWe build it to your brand
We design and structure the guide end to end. You review and approve; your editors get their logins.
~ 2–3 weeksLive at your next check-in
QR codes in rooms, NFC at the desk, a link in the confirmation. Fewer questions from day one.
Day 30
“I built this because I was the one fielding the same six questions every shift. Independents are where it makes the most sense — your team is small, your standards are high, and the experience has to feel like yours. Not like a vendor’s.”
Marco Minozzi · Founder
Questions operators actually ask.
Will it look generic? My property has a real identity.
That’s the point. Every guide is built to your brand — colors, fonts, photography, tone — even on your own subdomain, like guide.yourhotel.com.
My team isn’t technical. Who maintains it?
Up to three editor accounts. If you can edit a document, you can update it; changes go live when you publish. Design-level changes, we handle.
Are we locked into a long contract?
No. A one-time setup fee plus a monthly fee. Cancel with 30 days’ notice — no annual contract, no penalty.
We already have a printed binder. Why this?
The binder works until it doesn’t — the page rips, the restaurant closes, the policy changes. This is the binder that updates when you do and lives on every guest’s phone.
Keep the experience yours.
See your own property in a guide on a 15-minute demo. No long setup, no commitment — a real walk-through with the founder.
- 15 minutes, founder-ledA real walk-through — we mock up a guide for your property on the call.
- Bring your questionsMulti-property, brand standards, content workflow — anything specific to you.
- A clean quote, that’s itTailored to your property. No follow-up sequence, no pressure.