“What time is breakfast tomorrow?”Answered in the guide, not at the desk“Where’s good for dinner nearby?”Your desk’s own picks, with walking times“Onde posso tomar um bom café?”Asked in Portuguese, answered in Portuguese“What’s the Wi‑Fi password?”One tap to copy it“What’s on this week?”Events you chose, gone when they end“C’è una farmacia qui vicino?”Asked in Italian, answered in Italian“Can I check out a little later?”Sent to your desk, already written“¿A qué hora cierra el bar?”Asked in Spanish, answered in Spanish“Is the pool still open?”Your hours, kept current by your team
The questions haven’t changed. The staffing levels have.
The answers live in your best people’s heads. The guide puts them in every guest’s hand.
Every shift, the same questions.
From real front desk logs
“What’s the Wi‑Fi password again?”×27
“Where’s a good place to eat nearby?”×19
“Is the pool still open?”×14
“What time is breakfast tomorrow?”×22
“What time is checkout — can I extend?”×31
When guests already have what they need, they stop asking.
30daysFrom your details to live
0appsQR, NFC or a text
3editorsYour team runs it
Everything a concierge would know, in their pocket.
Organized the way a stay goes — arrival, the house, the area, checkout.
The guide
Your brand, not ours.
Your logo, colors and fonts — every hotel looks like itself.
Scan a QR code in the room
Tap an NFC tag
Click a link in a text
No app, no login, in 14 languages.
The neighborhood
The area, curated.
What your desk would recommend, in every guest’s hand.
Your picks nearby
Walking times
What’s on this week
Requests
Straight to your desk.
One tap opens a message to your number, already written.
A late checkout
More towels
A table for eight
Behind it: the same guide, in your guest’s languageBehind it: the desk’s own local knowledgeBehind it: a late checkout, already written
Guests type a question or just talk. Every answer comes from your guide.
Type or talkAnswers aloud and in writing.
Their languageAsk in Spanish, get Spanish.
Only your guideIf it isn’t there, it says so.
Hands off to your deskText or WhatsApp, already written.
Safe by designEmergency numbers first. It never reads out a door code or a password.
A
AdaAnswers from this guide
Español
ChatTalk
¿A qué hora cierra el bar esta noche?
Esta noche el bar cierra a la 01:00, y el jazz en vivo empieza a las 21:00.
Listening
A sample conversation, replayed.
Open a real guide on your phone.The Continental is our demo hotel. No app, no sign-up. Scan it, or open cgxp.app/the-continental and ask it something in your own language.
I’m a hotel operator working the front desk in Boston. My team was stretched thin and I could see it in the service we were giving. I built this to take that load off the desk — for my team, then for others.
Most properties are live within 30 days — some in as little as two weeks. We handle setup, design and launch.
How does pricing work?
A one-time setup fee plus a monthly service fee, tailored to your property — which is why we talk about it on the demo call. No long-term lock-in: 30 days’ notice.
Who keeps the content up to date?
Your team, in the same editor we use. Change it, preview it on a phone, publish. For design changes, we’re one request away.
Do we need new software or integrations?
No. Your team signs in from a browser, and guests message your desk on the number you already use — by text or WhatsApp.
Is the concierge AI? What if it gets something wrong?
Yes, and it only answers from your guide. Guests can type or talk, and it replies in the language they used. If the answer isn’t there, it says so and points to your desk. Emergency numbers always come first.
